Determine the future and become a Leader in the market
In recent years have generated a truly impressive number of changes, both at the technological and personal and professional development. These changes will radically change the way we should ask our growth and personal and professional development … To mention just a few examples in the technological, now disappeared and movie playback formats like VHS and Beta, replaced by DVD and now famous the BlueRay and audio cassettes format by the Compact Disc (also already out), let alone portable USB device or the BlackBerry, Palm, iPhone or iPod Touch and iPhone or the new Sony cameras that take the photo at the time to smile. Incredible, is not it?
These technologies bring great advances that simplify and facilitate, in some ways, life for many users. On the other hand, as regards the field of biology, have also made a series of discoveries about the workings of our brain that would astonish more than one, and this is just the beginning.
In this regard postmodern mention that in the early decades of the 50 and 60, scientists estimated the capacity of our brain used in 50% for the 70, this estimate stood at 10% in 80, and to new discoveries that were happening, that percentage stood at 1%.
Now, at this time (first decade of this century), the figure is really to surprise, since it states that we are using only 0.01% of our real brain power. I honestly do not know how true is this figure, but what if I is clear is that we under-using our brain power, you do not you think so?
Skills that will Lead to on Sale
This has been one of the most popular and used by commercial, but it is a style in which the seller is the duster was where an alert customer activating their willingness to jump on the defensive as soon approaches seller.
We can say that today’s customer is more informed, often have more knowledge of what you want and you can even find alternatives before initiating the sale. This trend is increasing and it is not only an issue in search for the best price, but rather seeks to find the option that provides greater benefits.
A good commercial skills is to understand what the client passes on to find a way to serve him according as the client wishes to be served without attitude of arrogance and arrogance, as sometimes happens when narrow-minded is considered to be Doing it is a favor?
Question of New Skills
Companies are more and more realize the imperative necessity of having trained professionals with different skills and skills that are often used in traditional sales. Those companies that recognize the importance of this change begin to seek commercial know really communicate with the client, they can figure out what the potential buyer looks and what it sells really a benefit.
Hence, the criteria of the companies on the valuation of its sales force are changing. In the selection of personnel and estimating and promotion of workers, and takes into account not only the intellectual and technical skills, but also value the set of competencies of Emotional Intelligence.
Both the present and the immediate future, priority will no longer strictly intellectual abilities or professional qualifications, but will be mainly in the emotional qualities of such employees of an organization.
To establish a stable and stimulating a positive climate in the area of the company, is essential, especially in management positions, with people with a good intellectual and technical training, have also a good level of emotional competence .
Determine victory or defeat in the Business
Some people believe that their existence means that they must follow. There are those who are lost in the game and mistake their meaning. Only those who understand the purpose of these manifest the “alchemy” turning what for most is a hardship, as for those who succeed is an opportunity.
Obstacles. Problems. Challenges. Challenges. Adversity. Crisis.
Why? “Why me?”, Some say.
Understanding the reasons and causes that something to manifest in your life is useful if the search becomes clear and change. Better clarity to make your course and change to be more effective in achieving what you want.
But most people, when asked the reason for their distress becomes trapped in guilt. Or at least, in the sense of self-esteem undermined by the reality of the moment.
First look why, is of greater value to explore why.
More than reason, is a question of purpose. What is the purpose of the obstacles? What is the purpose?
Some will tell you is to leave the road. Argue that the barriers are an indication that there is not the way. The more negative, say that failures are proof that you have nothing.
But who talk like that?
Those who have not achieved their dreams. Those who have fallen behind. Those who have made a pale version of what they once believed was possible. Ask someone who is living your life fully. Interrogates has triumphed. Seek advice that the other side of failure. Explore why you think that exudes full.
Reviewing the organization’s quality management system
Top management shall review the system of quality management of the organization, at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review shall include assessing opportunities for improvement and the need for changes in the system of quality management, including quality policy and quality objectives. Records of the management review … ..
ISO 9001:2008 requires senior management to review the system of quality management of the organization at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review could be done in a separate meeting, but not a requirement of the standard.
There are many ways in which top management can review the system of quality management, for example, receive and review a report generated by the representative of the address or other personal electronic communication as part of regular management meetings in which also discuss issues such as budgets and goals.
The management review is a process and audit should be conducted using the process approach.
ISO 9001, clause 5.6.2, specifies the inputs to the process of management review and should include these topics. However, these are not the only issues that can be included in a review. They might not be treated individually or simultaneously, but as part of an overall review of the business. Auditors should be aware that tickets could be in form of reports, trend charts, etc.
As a result of the management review should be evidence of decisions concerning:
• change in policy and quality objectives
• plans and possible actions to improve
• change in resources
• revised business plans
• budgets.
Quality objectives measurable and consistent with Quality Policy
Top management shall ensure that quality objectives, including those needed to meet requirements for product provides in relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
It is important for auditors to verify that the overall quality objectives of the organization are defined and documented in a method to meet your needs and to make tracking your progress.
Should be analyzed as reflected in the quality policy, if they are significantly coherent, if they are online and are compatible with the overall business objectives, including customer expectations. If this is not the case, auditors should further evaluate the senior management commitment to quality.
It is necessary for the fulfillment of quality objectives is measurable and is documented. There is no specific way to identify and document the quality objectives and that can appear in business plans, the results of management review, annual budgets, and so on.
It depends on the auditor satisfied that the objectives are properly documented. Auditors should obtain evidence of how quality objectives cascading down the whole structure and organization processes, linking overall strategic objectives with the objectives of management and downward to specific operational activities.
It is recommended that documented quality objectives are considered in the review stage of the audit documentation.
Before completing the audit, auditors must be convinced that quality objectives are realistic and relevant and that the organization has allocated staff resources responsibly to fulfill their goals. Evidence of this should be available at all levels of the organization.
The quality objectives are not static and need to be updated in light of the current business climate and the search for continuous improvement. Auditors should verify that the overall performance of the organization reflects the aspirations of the quality policy in a reasonable and meets the quality objectives.
Auditors should remember that the achievement of the objectives can be measured quantitatively or qualitatively. They should also remember that there is a clear link between the dynamic aspects of the review of the quality policy and quality objectives and the organizational commitment to continuous improvement.
Quality Objectives and Management Review
The auditors of management systems of quality / environment should possess knowledge and skills in the following areas:
a) Principles, Auditing Procedures and Techniques, to enable the auditor to select those that are appropriate to different audits and ensure that audits are performed consistently and systematically. An auditor should be able to:
• Apply the principles, auditing procedures and techniques
• Plan and organize work effectively
• Perform timely audit
• Prioritize and focus on important aspects
• Gather information through interviews, listening and watching, and reviewing documents, including records
• Verify the accuracy of the information collected
• Confirm the adequacy and appropriateness of audit evidence to corroborate the findings of the audit and the conclusions
• Assess the factors that may affect the reliability of audit findings and conclusions
• Understand the appropriateness and the consequences of using sampling techniques
• Record audit activities through working papers
• Prepare audit reports that are clear and concise
Keep confidential information … …. “
But the most important skill we must develop to conduct an audit and the interpretation of any rule is … … … … … … Common sense
With continued practice of this skill is that we can apply added value to our audits and get real satisfaction of themselves and others.
With this short introduction we will begin the Guide No. 2 Audit ISO 9001:2008 and QMS began with sections that may have potential for confusion or differences of interpretation
