Reviewing the organization’s quality management system
Top management shall review the system of quality management of the organization, at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review shall include assessing opportunities for improvement and the need for changes in the system of quality management, including quality policy and quality objectives. Records of the management review … ..
ISO 9001:2008 requires senior management to review the system of quality management of the organization at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review could be done in a separate meeting, but not a requirement of the standard.
There are many ways in which top management can review the system of quality management, for example, receive and review a report generated by the representative of the address or other personal electronic communication as part of regular management meetings in which also discuss issues such as budgets and goals.
The management review is a process and audit should be conducted using the process approach.
ISO 9001, clause 5.6.2, specifies the inputs to the process of management review and should include these topics. However, these are not the only issues that can be included in a review. They might not be treated individually or simultaneously, but as part of an overall review of the business. Auditors should be aware that tickets could be in form of reports, trend charts, etc.
As a result of the management review should be evidence of decisions concerning:
• change in policy and quality objectives
• plans and possible actions to improve
• change in resources
• revised business plans
• budgets.
Quality objectives measurable and consistent with Quality Policy
Top management shall ensure that quality objectives, including those needed to meet requirements for product provides in relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
It is important for auditors to verify that the overall quality objectives of the organization are defined and documented in a method to meet your needs and to make tracking your progress.
Should be analyzed as reflected in the quality policy, if they are significantly coherent, if they are online and are compatible with the overall business objectives, including customer expectations. If this is not the case, auditors should further evaluate the senior management commitment to quality.
It is necessary for the fulfillment of quality objectives is measurable and is documented. There is no specific way to identify and document the quality objectives and that can appear in business plans, the results of management review, annual budgets, and so on.
It depends on the auditor satisfied that the objectives are properly documented. Auditors should obtain evidence of how quality objectives cascading down the whole structure and organization processes, linking overall strategic objectives with the objectives of management and downward to specific operational activities.
It is recommended that documented quality objectives are considered in the review stage of the audit documentation.
Before completing the audit, auditors must be convinced that quality objectives are realistic and relevant and that the organization has allocated staff resources responsibly to fulfill their goals. Evidence of this should be available at all levels of the organization.
The quality objectives are not static and need to be updated in light of the current business climate and the search for continuous improvement. Auditors should verify that the overall performance of the organization reflects the aspirations of the quality policy in a reasonable and meets the quality objectives.
Auditors should remember that the achievement of the objectives can be measured quantitatively or qualitatively. They should also remember that there is a clear link between the dynamic aspects of the review of the quality policy and quality objectives and the organizational commitment to continuous improvement.