Reviewing the organization’s quality management system
Top management shall review the system of quality management of the organization, at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review shall include assessing opportunities for improvement and the need for changes in the system of quality management, including quality policy and quality objectives. Records of the management review … ..
ISO 9001:2008 requires senior management to review the system of quality management of the organization at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review could be done in a separate meeting, but not a requirement of the standard.
There are many ways in which top management can review the system of quality management, for example, receive and review a report generated by the representative of the address or other personal electronic communication as part of regular management meetings in which also discuss issues such as budgets and goals.
The management review is a process and audit should be conducted using the process approach.
ISO 9001, clause 5.6.2, specifies the inputs to the process of management review and should include these topics. However, these are not the only issues that can be included in a review. They might not be treated individually or simultaneously, but as part of an overall review of the business. Auditors should be aware that tickets could be in form of reports, trend charts, etc.
As a result of the management review should be evidence of decisions concerning:
• change in policy and quality objectives
• plans and possible actions to improve
• change in resources
• revised business plans
• budgets.
Quality Objectives and Management Review
The auditors of management systems of quality / environment should possess knowledge and skills in the following areas:
a) Principles, Auditing Procedures and Techniques, to enable the auditor to select those that are appropriate to different audits and ensure that audits are performed consistently and systematically. An auditor should be able to:
• Apply the principles, auditing procedures and techniques
• Plan and organize work effectively
• Perform timely audit
• Prioritize and focus on important aspects
• Gather information through interviews, listening and watching, and reviewing documents, including records
• Verify the accuracy of the information collected
• Confirm the adequacy and appropriateness of audit evidence to corroborate the findings of the audit and the conclusions
• Assess the factors that may affect the reliability of audit findings and conclusions
• Understand the appropriateness and the consequences of using sampling techniques
• Record audit activities through working papers
• Prepare audit reports that are clear and concise
Keep confidential information … …. “
But the most important skill we must develop to conduct an audit and the interpretation of any rule is … … … … … … Common sense
With continued practice of this skill is that we can apply added value to our audits and get real satisfaction of themselves and others.
With this short introduction we will begin the Guide No. 2 Audit ISO 9001:2008 and QMS began with sections that may have potential for confusion or differences of interpretation