Quality Objectives and Management Review
The auditors of management systems of quality / environment should possess knowledge and skills in the following areas:
a) Principles, Auditing Procedures and Techniques, to enable the auditor to select those that are appropriate to different audits and ensure that audits are performed consistently and systematically. An auditor should be able to:
• Apply the principles, auditing procedures and techniques
• Plan and organize work effectively
• Perform timely audit
• Prioritize and focus on important aspects
• Gather information through interviews, listening and watching, and reviewing documents, including records
• Verify the accuracy of the information collected
• Confirm the adequacy and appropriateness of audit evidence to corroborate the findings of the audit and the conclusions
• Assess the factors that may affect the reliability of audit findings and conclusions
• Understand the appropriateness and the consequences of using sampling techniques
• Record audit activities through working papers
• Prepare audit reports that are clear and concise
Keep confidential information … …. “
But the most important skill we must develop to conduct an audit and the interpretation of any rule is … … … … … … Common sense
With continued practice of this skill is that we can apply added value to our audits and get real satisfaction of themselves and others.
With this short introduction we will begin the Guide No. 2 Audit ISO 9001:2008 and QMS began with sections that may have potential for confusion or differences of interpretation
How to audit top management processes
We can not deny that when we talk to senior management audit triggers some concern of auditors to plan the audit so that out very well, that planning is now very extensive and abounds in notes to be audited and at times summarized a few points.
Much depends on whether the audit is external or internal is usually in the first case we always want to leave the company demonstrated to hire us, that we stick or adjust to greater professionalism and expertise that we are talking, while in the case of a internal audit tried to show it to us we have a good plan for the audit to be effective, do not remove the uptime and higher value-added contribution.
But let us clarify something very important, if we make a good planning of the audit to senior management and apply appropriate criteria and common sense, good input from the auditor in this area will almost always have a very good effect throughout the chain, and which is the place to bring into play all our knowledge and add value to the organization.
Recognizing that the audit of the processes of top management is a sensitive issue, this document provides guidance for this type of audit.
Initiation
It is recommended that auditors involving senior management in the audit, ie invite to the opening and closing meetings, schedule enough time in the audit plan to interview senior management, discuss the audit findings directly with them , look for evidence of their commitment, and so on.
It is important that the focus is no longer only responsible for quality or the quality manager and go to the senior management of the organization. It is recommended that the auditor considers the activities of senior management and audit processes and accordingly.
Planning Stage
This is a very important stage in the development of a good audit, as it will allow us to get a good organization and to follow a thread of the process and avoiding areas of the company that we deviate from our goals.
The requirement 5 Management Responsibility, are described commitments and responsibilities of senior management.